{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11721328,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/30/2026","dateComplaintFiled":"03/02/2026","vin":"1V2YR2CA3KC","components":"POWER TRAIN,ELECTRICAL SYSTEM,ENGINE","summary":"1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine and the HVAC systems. Specifically, a persistent \"ghost misfire\"\u2014where the engine vibrates and shudders without triggering a dashboard warning light\u2014and a total heater failure. The vehicle is currently held at the dealership; all service records (RO# 367641, 367891, 367980, 368179) are available. 2. How was your safety or the safety of others put at risk? The \"ghost misfire\" causes shaking and hesitation during acceleration, creating a risk of losing power or stalling in high-speed traffic. Because the vehicle's diagnostics do not trigger a warning light for this condition, the driver has no advance notice of a potential engine failure. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealership technicians confirmed the misfire on Feb 9 (RO# 367891) and found a defective spark plug gap (.024\u201d vs. .036\u201d). On Feb 25, the service consultant confirmed the \"ghost misfire\" remained active. The heater failure was confirmed via a 'Heater Support Pump Dry Run' fault code (RO# 367641). 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by dealership technicians. Formal complaints have also been filed with the California Bureau of Automotive Repair and the California Attorney General. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms began following a service on Jan 30. Feb 8: Exhaust malfunction light (MIL) appeared briefly with severe shaking. Feb 9\u2013present: Exhaust malfunction warning lights appeared briefly and then disappeared, but the engine vibration and \"ghost misfire\" symptoms remain active and undetected by the vehicle's onboard diagnostics. Feb 17: Total loss of heat occurred during a highway drive without a dashboard warning lamp","products":[{"type":"Vehicle","productYear":"2019","productMake":"VOLKSWAGEN","productModel":"ATLAS","manufacturer":"Volkswagen Group of America, Inc."}]}]}