{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11721695,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/01/2025","dateComplaintFiled":"03/03/2026","vin":"JTHBK1EG7C2","components":"UNKNOWN OR OTHER","summary":"Incident Description: The instrument panel (dashboard) and interior trim panels of my 2012 Lexus ES 350 have suffered a complete material failure, transforming from a solid surface into a viscous, melting adhesive. This is a known manufacturing defect documented under Lexus Customer Support Program ZLZ. This failure creates a critical safety risk because the degraded surface has become highly reflective, producing a blinding glare on the windshield that severely obstructs my visibility while driving. Furthermore, the material has liquefied directly over the passenger-side airbag deployment zone; I am concerned this sticky residue will interfere with the deployment timing or cause adhesive-coated debris to be projected at occupants during a collision. There were no electronic warning lamps prior to this structural failure; the symptoms began as a slight tackiness that rapidly accelerated into a melting state where the surface now attracts debris and cannot be cleaned. This condition was confirmed by [Insert Dealer Name] during an inspection, where service technicians acknowledged the symptoms were consistent with the ZLZ campaign. However, Lexus has refused to assist with the repair, citing an expired secondary coverage window. I believe a known manufacturing defect that compromises driver visibility and airbag integrity constitutes a safety hazard that must be addressed regardless of the vehicle's age. The vehicle and the defective components remain available for inspection upon request.","products":[{"type":"Vehicle","productYear":"2012","productMake":"LEXUS","productModel":"ES","manufacturer":"Toyota Motor Corporation"}]}]}