{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11721765,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/22/2025","dateComplaintFiled":"03/03/2026","vin":"1C4PJMBSXHW","components":"POWER TRAIN","summary":"I own a 2017 Jeep Cherokee Trailhawk (VIN: [insert VIN here]) affected by NHTSA Recall #25V-011 (FCA #01C) for PTU failure due to an improperly seated snap ring, causing spline wear and loss of drive power. This is a safety defect risking sudden power loss while driving.  The vehicle failed suddenly in July 2024 after a car wash: grinding noise, loss of power, unable to shift into park. It drove perfectly prior—no transmission issues, smooth shifts. Diagnosed as failed PTU at Jeff Wyler Springfield Auto Mall (Springfield, OH). They confirmed recall but parts unavailable, so it’s sat undrivable for over a year, delaying repair.  Parts became available ~Feb 2026. Dealer now denies free PTU replacement, claiming vehicle must be drivable for recall remedy (despite defect causing undrivability). They push out-of-pocket transmission replacement (~$4K-$6K), saying PTU failure “may have damaged” trans, but won’t confirm coverage as consequential under warranty extension #XJ1/XX1 (unlimited miles for spline wear linking PTU/trans).  No documentation provided: No DTCs, inspection reports, photos of splines, or STAR Case details (called “proprietary”). They asked for trans approval without evidence, then backtracked as “miscommunication.” This delays safety fix, risks further defects, and seems like upsell tactic.  Stellantis/Jeep customer care (1-800-853-1403) overrides not helping. This non-compliance endangers owners—please investigate FCA and dealer for recall evasion and improper handling. I’ve emailed Stellantis multiple times (rejected when including VIN), filed Ohio AG complaint.  Impact: Vehicle unusable 1+ year, safety risk if driven or parked. Urge enforcement for free PTU/trans repair.","products":[{"type":"Vehicle","productYear":"2017","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}