{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11721885,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2024","dateComplaintFiled":"03/04/2026","vin":"1V2FE2CAXRC","components":"UNKNOWN OR OTHER","summary":"The vehicle\u2019s infotainment and connectivity system has malfunctioned since the day the vehicle was purchased. This includes the integrated GPS navigation system and Bluetooth phone connectivity. The system frequently freezes, disconnects, fails to recognize the phone, or stops functioning while the vehicle is in operation. These systems are critical for navigation and hands free communication while driving.  The issue has occurred repeatedly since purchase and has not been successfully repaired despite multiple service visits. The vehicle and system are available for inspection upon request.  The problem has been reported to and evaluated by the authorized Volkswagen dealership multiple times. The dealer has acknowledged the malfunction and has attempted to diagnose the issue during several service visits.  The dealer has also informed me that there is a national service bulletin related to this issue but that there is currently no available fix.   The issue began immediately after the vehicle was purchased. Symptoms include the infotainment system freezing, navigation failure, loss of Bluetooth connectivity, and the system failing to recognize or maintain phone pairing. These failures occur intermittently and without warning during normal operation of the vehicle.  The vehicle has been inspected multiple times by an authorized Volkswagen dealership service department. To date the issue has not been resolved despite repeated attempts. I have also contacted Volkswagen Customer Care to open a case regarding the defect.","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}