{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11722510,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"03/06/2026","vin":"1FM5K8D89DG","components":"STRUCTURE","summary":"This is a complaint regarding the handling of safety recall 20S62 (also referenced as 20S32) by Ford Motors and the dealership that performed the recall repairs, Hallada Motors. The vehicle was taken by the previous owner to Hallada 3 separate times to address the same recall related to the rear suspension toe link/ball joint issue. Documentation indicates the most recent repair occurring in 2022. This recall specifically involves components connected to the rear suspension that, if not properly addressed, can lead to corrosion and structural damage affecting the frame. Based on the history of repeated recall repairs and the current condition of the vehicle, we believe that the repair approach taken was insufficient. By the time of the third recall service in 2022, the frame should have been thoroughly inspected and potentially replaced due to corrosion risk identified in the recall guidance. The vehicle is currently being inspected and serviced at Ewald Ford. Their technicians documented significant corrosion and unusual frame damage, which they photographed and submitted to Ford corporate while requesting that the recall case be reopened. Despite this documentation, Ford has refused to reopen the recall or authorize a frame replacement. Ewald Ford technicians noticed irregularities in the documentation from Hallada Motors. 2 separate entries list the mileage as exactly 87,600 miles and exactly 95,000 miles, both ending in multiple zeros. The technicians indicated this is unusual and raised concerns whether the recall work was properly completed. The vehicle now has severe frame corrosion and structural damage and is unsafe and unusable. We are without a vehicle and have incurred financial loss. We believe the current condition is the result of improper/incomplete recall repairs. We request a look at the recall repairs performed were completed in compliance & ford's refusal to reopen is consistent with safety obligations. Ford should be held accountable.","products":[{"type":"Vehicle","productYear":"2013","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}