{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11722574,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/06/2026","dateComplaintFiled":"03/06/2026","vin":"5TDKDRBH8PS","components":"UNKNOWN OR OTHER","summary":"I bought this vehicle new in March 2024. I normally use Apple CarPlay for music and more importantly maps.  Approximately 1 year after purchase, I was driving along and all of a sudden a new screen appeared with a keyboard requesting that I sign in with my email address. To clear the screen, I had to hit the small \"X\" in the upper right hand corner of the screen. That cleared and then a new screen appeared in blue saying \"Experience Drive Connect\" and asking me to subscribe to their software service for navigation and other services. To get back to the map on Apple CarPlay I had to hit another button on the upper left of the screen. I will upload screenshots. This is a safety issue not only in losing the map but more importantly it takes my eyes off the road to resolve (the buttons are small and not easily pushed while driving.) This happens multiple times a day in short around town drives. I googled this on line and noted many complaints by Toyota owners for the same problem. So I asked the mechanic yesterday when I had the car serviced if he could disable the Experience Drive Connect so i wouldn't have the problem. He laughed and said it's a common complaint by customers and that it's \"hard wired\" in and cannot be disabled unless you call Toyota and purchase their monthly plan for $15/month or $20/mo for the premium version.  This is not only a scam but it's an unsafe feature that could be disabled if Toyota chose to make a software change. I urge you to use your influence to correct this unsafe and unethical feature of their otherwise excellent vehicles.","products":[{"type":"Vehicle","productYear":"2023","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}