{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11723211,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/26/2026","dateComplaintFiled":"03/10/2026","vin":"3VVCB7AX2NM","components":"ELECTRICAL SYSTEM","summary":"The vehicle\u2019s infotainment display intermittently freezes or shuts off while the vehicle is in operation. When this occurs, the rear-view backup camera display also fails or becomes unavailable. The malfunction happens randomly during normal driving conditions. This presents a safety concern because the driver relies on the navigation display while driving. When the screen suddenly freezes or shuts down, it distracts the driver and may require the driver to attempt to restart or troubleshoot the system while operating the vehicle. In addition, the loss of the backup camera function creates a safety risk when reversing. The vehicle was taken to an authorized Volkswagen dealership for diagnosis. The dealership acknowledged that the symptoms are identical to those addressed in existing Volkswagen recalls and technical service bulletins affecting vehicles of the same model year. The repair procedure described by the dealership is the same as the recall repair: first perform a software update, and if the issue persists, replace the control module. However, despite the identical symptoms and repair procedure, this specific vehicle\u2019s VIN was not included in the recall population. Because the vehicle was also outside the warranty period, the dealership required the owner to pay for the repair. The owner contacted Volkswagen Customer CARE and the case was escalated to a regional case manager. The request for assistance was denied solely on the basis that the VIN was not included in the recall and that the warranty had expired, even though the problem and repair were identical to the known recall issue. As a result, the owner was required to pay approximately 1,600 for the repair. Vehicle information: 2022 Volkswagen Tiguan The concern is that vehicles experiencing the same defect may not be included in the recall population despite exhibiting identical failures, creating both safety risks and inconsistent manufacturer response.","products":[{"type":"Vehicle","productYear":"2022","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}