{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11723901,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/10/2025","dateComplaintFiled":"03/12/2026","vin":"JF2SJGWC5HH","components":"LANE DEPARTURE,FORWARD COLLISION AVOIDANCE","summary":"My 2017 Subaru Forester Touring (VIN: [XXX] , 118,200 mi) has a recurring EyeSight failure where the system becomes disabled and will not complete camera registration or calibration. Subaru of Sterling (VA) diagnosed active code B28A0 \u201cVehicle Model Judgment\u201d and noted that the EyeSight stereo camera would not accept vehicle model registration. The technician documented: \u201cError for camera adjustment incomplete. When attempting to relearn UI for Eyesight camera, system is not taking vehicle registration; suggests camera replacement and perform recalibration.\u201d This occurred after a confirmed DCM/STARLINK parasitic draw had caused repeated low\u2011voltage conditions until the dealer reset the DCM to factory mode (per the RO: \u201cNo further draw present at this time\u201d), suggesting EyeSight registration may have failed due to prior voltage instability rather than true hardware failure. Subaru's service flow for B28A0 indicates this code can occur when the model write/registration is incomplete, interrupted, or mismatched\u2014not necessarily when a camera has failed. Subaru lists causes such as: CAN communication issues, incorrect model registration, incomplete write due to ignition timing, or power/fuse issues during aiming (EyeSight diagnostic manuals). I am reporting this to NHTSA because EyeSight is a safety-critical system that governs adaptive cruise, lane keep assist, and pre-collision braking. My dealer is recommending camera replacement without documenting that Subaru\u2019s required pre\u2011replacement steps (model registration inspection, CAN/LAN re-scan, voltage and fuse verification, genuine-part verification, etc.) have been completed. I request ODI review because EyeSight should not fail to register unless hardware is defective or a procedural/voltage issue exists. I want this documented in case this represents a broader pattern of EyeSight registration/calibration failures on Forester models using the same stereo camera platform. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"SUBARU","productModel":"FORESTER","manufacturer":"Subaru of America, Inc."}]}]}