{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11723950,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2025","dateComplaintFiled":"03/12/2026","vin":"KNDNE5H31N6","components":"UNKNOWN OR OTHER","summary":"I am submitting this complaint regarding the failure of the Kia Connect telematics system and the cessation of critical navigation support for my vehicle. Despite opening a formal support case with Kia (Ticket #25923650), the following issues remain unresolved:  Loss of Trip History (Since January 2026): The Trip History feature within the Kia Connect suite has been completely non-functional since January 2026. This prevents the tracking of vehicle usage, mileage, and driving behavior data, which are core features of the paid subscription service.  Failure of Connected Routing & Software Obsolescence: The \"Connected Routing\" feature is no longer operational. Kia support has stated this is due to the vehicle requiring a navigation update; however, Kia has ceased providing all navigation and software updates for this model as of April 2025.  Safety Concern: The lack of software support and the failure of \"Connected Routing\" forces the vehicle to rely on navigation data that is nearly a year out of date. This creates a safety risk when the vehicle provides incorrect guidance on one-way streets, closed roads, or altered traffic patterns. Furthermore, the persistent failure of these telematics services raises serious concerns about the reliability of the vehicle's emergency communication systems, such as Automatic Collision Notification and the SOS Emergency Assistance button, which utilize the same underlying cellular module and software framework.  Corrective Action Requested: I am seeking a mandatory software update from Kia that restores full functionality to the Kia Connect suite (specifically Trip History and Connected Routing) or a final navigation map update to ensure the vehicle\u2019s guidance systems remain safe and accurate for the remainder of the service's lifecycle.","products":[{"type":"Vehicle","productYear":"2022","productMake":"KIA","productModel":"CARNIVAL","manufacturer":"Kia America, Inc."}]}]}