{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11724359,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/14/2026","dateComplaintFiled":"03/14/2026","vin":"3CZRU6H34LM","components":"UNKNOWN OR OTHER","summary":"2020 Honda HR-V \u2014 OBD Monitors Fail to Reset After Battery Replacement. Dealer Refused Help. Cannot Pass MA State Inspection. Following a routine battery replacement, my 2020 Honda HR-V OBD monitors will not reset, making it impossible to pass Massachusetts state inspection. I have followed Honda\u2019s recommended drive cycle exactly \u2014 driven 562 miles, completed 142 warm-up cycles \u2014 and the system still shows \u201cnot ready.\u201d I have made multiple trips to inspection stations, waited in long lines each time, and been turned away every single time. I have lost significant time, wasted fuel, and face real risk of registration penalties \u2014 for a car that runs perfectly. When I contacted Honda of Newton Corner \u2014 my exclusive service dealership \u2014 they told me they could not help me. No escalation. No fix. No support. I am not a mechanic. I am a customer who followed every instruction, trusted the brand, trusted the dealer, and has been left completely alone to deal with this! This is a safety concern. If Honda\u2019s OBD system cannot confirm its own monitors are functioning after 562 miles and 142 cycles, there is no assurance the vehicle\u2019s emissions and safety systems are working properly. This issue is not isolated \u2014 multiple HR-V owners across 2019\u20132022 model years report identical problems. Honda has issued no software fix and no dealer protocol to resolve it. I am requesting NHTSA investigate Honda\u2019s OBD monitor reset failure across HR-V models and require Honda to issue a remedy \u2014 including dealer-authorized in-shop resets and a software update. Honda created this problem and has abandoned its customers entirely.I should not have to choose between driving an uninspected vehicle and being stranded. This is a defect in Honda\u2019s drive cycle reset logic. Honda needs to issue a software update and instruct dealers to perform monitor resets!A dealership that exclusively services your vehicle should have all the necessary tools and the obligation to help. Deeply disappointed.","products":[{"type":"Vehicle","productYear":"2020","productMake":"HONDA","productModel":"HR-V","manufacturer":"Honda (American Honda Motor Co.)"}]}]}