{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11725923,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/12/2023","dateComplaintFiled":"03/20/2026","vin":"1GYKPPRL3RZ","components":"ELECTRICAL SYSTEM","summary":"We own a 2024 Cadillac Lyriq EV. We began experiencing safety concerns related to battery performance and overall vehicle reliability during the active bumper-to-bumper warranty period. These concerns were reported to an authorized GM dealer, Napleton Cadillac, prior to warranty expiration. Service records at Napleton Cadillac document the history of these complaints.  The vehicle has been unable to process required over-the-air (OTA) software updates through GM's intended automated update process. During a dealer visit on February 17, 2026, at GM's direction, the Napleton Cadillac service technician confirmed that the vehicle had multiple open notices and that our reported concerns are consistent with known issues affecting the 2024 Cadillac Lyriq across multiple units \u2014 indicating this is not an isolated occurrence.  The dealer advised that correcting the update failure would require approximately five hours of manual labor at an estimated cost of $1,250 \u2014 a cost GM has declined to cover, despite the fact that the OTA update process is the manufacturer's intended method for delivering safety-critical corrections and the failure to update is a vehicle deficiency, not a customer-caused condition.  Due to these unresolved safety concerns, we have not been driving the vehicle. We do not have confidence that the vehicle is operating safely or as designed.  We formally requested a repurchase from General Motors through the EV Concierge program (Case No. 87486271). That request was denied on March 14, 2026, citing two rationales: (1) the vehicle is out of warranty, and (2) system updates do not qualify for repurchase. We believe these rationales fail to account for the fact that the original safety complaints were filed during the warranty period and that the root issue is battery and system safety \u2014 not a routine software preference.  We are filing this complaint to create a formal federal safety record and to request that NHTSA evaluate an investigation or recall.","products":[{"type":"Vehicle","productYear":"2024","productMake":"CADILLAC","productModel":"LYRIQ","manufacturer":"General Motors, LLC"}]}]}