{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11726213,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"03/22/2026","vin":"5fnyg1h87sb","components":"POWER TRAIN","summary":"I contacted Honda America regarding a concern with my 2025 Pilot, which has just over 5,000 miles. The service light for the rear differential came on at the 5,000\u2011mile mark (I don't drive off-road, and my driving is 50/50 city/highway), even though the dealership indicated this service is not typically required until 10,000\u201315,000 miles. My goal was simple: confirm that there is no premature wear issue with the rear differential, and request that Honda cover the service if it is occurring earlier than expected.  Instead, the experience was extremely disappointing. The representative repeatedly stated that he could not provide any technical information because he is a customer service agent. That raises an obvious question: if Honda\u2019s own customer service cannot address technical concerns about a Honda vehicle, who exactly should a customer contact?  He then informed me that he reached out to the dealership I use and spoke with the service manager, who said that \u201cthis could happen.\u201d I already knew that from the dealer. Repeating the same vague statement does not add value, nor does it require involvement from a service manager or a manufacturer representative. It certainly does not address my actual concern about potential premature wear, nor does it justify the back\u2011and\u2011forth emails when no meaningful assistance was provided.  To be clear, I am fully aware that dealerships profit from performing services\u2014whether the vehicle truly needs them or not. That is precisely why I reached out to Honda America for clarification and support. Instead, I received no answers, no guidance, and no resolution.  If additional information is needed, do not hesitate to contact me.","products":[{"type":"Vehicle","productYear":"2025","productMake":"HONDA","productModel":"PILOT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}