{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11726374,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/31/2025","dateComplaintFiled":"03/23/2026","vin":"4T1B21FB5KU","components":"ELECTRICAL SYSTEM","summary":"I am writing to formally report a serious and ongoing safety issue involving the Telematics / Data Communication Module (DCM) installed in Toyota vehicles. This issue presents a clear risk to driver and passenger safety and warrants immediate corrective action.  The DCM is responsible for critical telematics and safety systems, including SOS Emergency Assistance, Safety Connect, and Remote Connect. Failures of this system are not merely inconveniences\u2014they directly compromise emergency response capabilities and vehicle reliability.  Documented Failures and Safety Risks:  Severe Battery Drain: Defective DCM units drain the vehicle battery even when the vehicle is off, leaving drivers stranded and unable to start their vehicles\u2014potentially in unsafe or remote locations. Loss of Emergency Services (SOS Failure): Malfunctioning DCM systems disable or impair SOS functionality, preventing drivers from accessing emergency assistance during critical situations. This represents a direct risk of injury or death. Loss of Connected Features: Remote Connect capabilities (remote start, unlock, vehicle monitoring) are rendered inoperable, indicating systemic communication failure. System Errors: Persistent errors such as \u201cConnected Device Not Supported\u201d demonstrate loss of communication between the DCM and the vehicle network. System-Wide Malfunctions: In severe cases, DCM failure can disrupt the infotainment system or broader vehicle functions, effectively \u201cbricking\u201d key systems. Demand for Immediate Action:  Given the safety implications\u2014particularly the failure of emergency SOS functionality\u2014I am requesting that Toyota take the following actions without delay:  Issue a voluntary safety recall for all affected vehicles, or Provide a cost-free repair or firmware update that fully resolves the DCM defect, and Notify all affected owners proactively of the safety risk and available remedy. If this issue is not addressed promptly, I am prepared to escalate this matter through formal","products":[{"type":"Vehicle","productYear":"2019","productMake":"TOYOTA","productModel":"AVALON","manufacturer":"Toyota Motor Corporation"}]}]}