{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11726754,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/02/2026","dateComplaintFiled":"03/24/2026","vin":"5TDAAAA59SS","components":"UNKNOWN OR OTHER","summary":"Due to the design of the grill located at the front end of the 2025 toyota grand highlander  the vehicle poses vulnerability for multiple debris items to fly up into exposed air conditioning condensor. The damage caused by the debris is not covered by the warranty because it is considered an outside occurrence. However the design creates the vulnerability for the ac to become damaged. It is also sitting below the radiator posing an additonal risk for damage and should have additonal protection to help prevent damage. I am currently having to dispute the refusal to cover the damage to my own ac condensor done by a rock flying into the grill space causing damage and losing freon, because they state it is an outside occurrence regardless of the fact that the design is faulty. There are multiple people who have experienced this happening to their vehicles some not even at the 2000 mile mark and are responsible for the financial cost. Upon doing research the 2026 toyota grand highlander model was created with an even lower setting bumper that provides better coverage and protection for the air conditioning condensor and all other important mechanical components.  Suggesting that Toyota is aware of the issue if they created an additonal part to help protect that area from damage. I am literally at risk each time I drive my car just for the fact that rocks are on every road way as well as other debris. I have called the customer relations department with no resolution given only to be told I am responsible for the cost of the repair. I believe this is something that needs to be addressed as well as fixed for the sake of the buyer and the already large cost of owning and maintaining a vehicle. If it happens more than a few times its not bad luck, it's a flaw in the creation of the product and consumers should not have to be held financially responsible for someone else mistake, whether individual or corporate entity. I have previously owned 4 other toyotas with no issues!","products":[{"type":"Vehicle","productYear":"2025","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}