{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11727412,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/08/2025","dateComplaintFiled":"03/27/2026","vin":"1FM5K8HT3JG","components":"UNKNOWN OR OTHER","summary":"In 2025 the dashboard leather on our 2018 Ford Explorer Platinum began to come unglued and rolled apart creating a very distracting white strip. This is very distracting and reflects into our line of sight. We have taken to the Ford dealership for repair. And the only answer from them is  Go to an upholstery shop or replace the full dashboard\u2026 Very expensive!!  We have researched and discovered that this is a regularly reported problem on Reddit and other sites for Ford Explorers and Expeditions from 2018-2020. These SUVs are not cheap! We paid a lot of money for a luxury SUV and this is not acceptable. But Ford isn\u2019t interested because they don't see it as the safety danger it really is.  The exposure of the white matting underneath the leather creates a vision safety problem looking out the windshield.  Pictures attached. We are asking for assistance in getting Ford to address and repair this problem. At the very least it is a quality control problem on their luxury SUVs that Ford should be fixing.","products":[{"type":"Vehicle","productYear":"2018","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}