{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11727605,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/15/2024","dateComplaintFiled":"03/27/2026","vin":"4S4BTGUD4N3","components":"AIR BAGS","summary":"I am reporting a critical safety failure involving an improperly installed (wrong year) passenger-side airbag in my 2022 Subaru Outback Wilderness, which was negligently missed for nearly two years by multiple Subaru service departments. This is a pervasive life-safety defect and an extensive failure in manufacturer inspection protocols.  Chain of Negligence:  1. Initial Misleading Certification: Shortly after my purchase, the vehicle underwent a \"certified\" multi-point safety inspection at a Subaru retailer in Ohio, which negligently certified the vehicle as safe with a critical safety defect present.  2. Systemic Dealer Misdiagnosis: Over the subsequent nearly two years, I took my vehicle to multiple other Subaru dealership service departments, actively showing them a persistent visual misalignment of the passenger-side trim. Despite active complaints, no dealership took the proper time to diagnose the underlying cause, and they missed the critical safety defect.  3. Discovery by Chance: Critically, there were no warning lights, messages, or other electronic indicators. The only symptom was the visual misalignment. The true cause was only traced back to the wrong part after I personally spoke with a Subaru parts department team member who was resourceful enough to figure it out. This finding was subsequently officially certified as correct by the service team at Mike Shaw Subaru, which finally provided documentation that the component was incorrect.  Safety Risk:  The incorrect airbag component poses an immediate and incalculable life-safety risk, as its deployment behavior is unknown and potentially compromised. This unaddressed safety risk was allowed to continue for nearly two years due to repeated inspection failures.  Manufacturer Response Failure:  Subaru of America has been formally notified of this systemic safety defect and the complete failure of their retailer network\u2019s inspection protocols. After missing multiple self-imposed deadlines, they continue t","products":[{"type":"Vehicle","productYear":"2022","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}