{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728157,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2025","dateComplaintFiled":"03/31/2026","vin":"WVGRV7AX0HW","components":"POWER TRAIN,ENGINE","summary":"On December 3, 2025, Volkswagen of XXX performed an intake manifold recall repair on our 2017 Tiguan (VIN: [XXX] ) while the vehicle was under factory warranty. Approximately six weeks later the low coolant warning light appeared and the vehicle began actively leaking coolant. No other work had been performed between the recall and the onset of the leak. Our independent mechanic discovered physical damage to the original water pump consistent with a tool strike during the recall procedure. A new OEM water pump was installed but failed immediately due to an underlying pressure issue originating underneath the intake manifold. The vehicle has been at VW of South Charlotte since February 11, 2026 \u2014 seven weeks \u2014 with no root-cause diagnosis or repair. The dealership falsely documented OEM parts as aftermarket, refused to diagnose the vehicle, and the service manager made his final decision based on text messages rather than any inspection. VW Customer Care opened and closed six separate case numbers on this single unresolved complaint. Safety concern: The vehicle is non-operational and actively leaking coolant. The damage originated during a recall repair and has never been properly diagnosed or repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}