{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728501,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/06/2026","dateComplaintFiled":"04/01/2026","vin":"1FM5K8F89HG","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"I spoke to the service manager at Hub City Ford located at [XXX]  about the rubber around windshield was dry rotting and had came completely off. I was told that there was a recall that would fix the issue last year and so I waited for the call. During this time the vehicle started making this very loud whistling noise once the vehicle got to 40 mph. I was contacted n October of 2025 about getting the window fixed. We scheduled an appointment and someone came to fix the issue however once they left I notice that they only fixed to left and right side and did not fix the top and bottom of window so I called the manager back. The manager insisted that this was the only parts they were going to fix and if we wanted the rest fixed we would have to pay out of pocket which would’ve cost around $800. This is very concerning to me because why would they only fix half of the problem with no explanation on why the rest would not be fixed. Since then I have called to complain about the loud whistling that is still there and now water is leaking inside of vehicle. Since the leak started we have has problems with the electrical system and windshield wipers coming on with no rain. I really need help because this is the only vehicle I have to drive to my doctors appointments as an elderly  [XXX] ), wheelchair bound female. If the vehicle electrical system were to fail I would be stranded wherever it breaks down because my vehicle carries my wheelchair on a lift. I am also considered fully disabled and so I only receive Social Security as my primary income. I can not afford the $800 cost of fixing a problem that is a clear malfunction of the vehicle versus wear and tear problem. I have not where else to turn and since I live in [XXX]  now my means of getting around f consist of my daughter using my vehicle to take me to appointments because I no longer have a driver’s license. I am dependent of my vehicle and the rain in BEH is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}