{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728663,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/01/2026","vin":"JM3KFBDM1L0","components":"UNKNOWN OR OTHER","summary":"I am reporting an ongoing defect with the infotainment system in my 2020 Mazda CX-5, involving ghost-touch inputs, system freezing, and random reboots.  These issues began around the second year of ownership and have progressively worsened. The system constantly registers inputs that are not being made (ghost-touch), changes settings on its own; and occasionally- reboots while operating the vehicle. This makes it difficult or impossible to reliably use essential vehicle functions such as navigation, communication, and audio controls.  The issue is particularly concerning because it creates a driver distraction and potential safety risk, as the system behaves unpredictably and requires attention while driving to manage or disable unintended inputs.  I reported these issues multiple times to an authorized Mazda dealership while the vehicle was still under warranty. However, I was told no issue could be found or that software updates would resolve the problem. These updates did not fix the issue.  On August 9, 2025, another system update was performed under the Mazda Connect Class Action Settlement, but the problem persists. The dealership is now requiring a paid diagnostic fee before proceeding further, despite the known nature of this defect.  Based on my research and widespread owner reports, this issue is commonly associated with infotainment system defects, including screen delamination and/or failure of the Connectivity Master Unit (CMU).  I am submitting this complaint to document the defect and request further review, as it affects safe operation and driver attention.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}