{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728737,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"04/02/2026","vin":"2C4RC1N73HR","components":"ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM","summary":"I experienced a check engine light and intermittent starting issues with my vehicle (Chrysler Pacifica Hybrid 2017). [XXX]   At times, the vehicle would not start, but after some time it could start again.  After researching the issue online, I found that there are active safety recalls for this vehicle related to the hybrid system (including battery and inverter/PIM).  I immediately contacted the dealer: [XXX]   An appointment was scheduled for April 1, 2026 at 4:00 PM. I dropped off the vehicle at approximately 3:50 PM and handed over the keys.  Prior to visiting the dealer, I purchased a diagnostic subscription tool to better understand the issue, as many owners report dealers misdiagnosing these problems.  The diagnostic results indicated issues related to the PIM (Power Inverter Module), including required updates and possible internal diode failure. This matches the symptoms I experienced, where the vehicle would intermittently fail to start.  I have attached photos showing error messages related to PIM update and hybrid system faults.  On the next day, the dealer informed me that they would only perform a diagnostic for $180 instead of processing the issue under recall.  I believe this is incorrect, as the symptoms match known recall conditions (loss of power / hybrid system failure), and recall-related diagnostics should not be charged to the customer.  The dealer is refusing to proceed under recall and is attempting to charge for diagnosis.  This is a safety issue and should be handled under recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}