{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728774,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2026","dateComplaintFiled":"04/02/2026","vin":"KNAGV4LD2H5","components":"ELECTRICAL SYSTEM,ENGINE","summary":"On March 23, 2026, I took my 2017 Kia Optima Plug-In Hybrid (VIN: [XXX] ) to Mark Kia  [XXX] ) solely for two open safety recalls: SC218 (Engine Inspection/Replacement and KSDS software installation) and SC278 (Emergency Trunk Latch Release) under Repair Order #6807251. No customer-pay work was performed. The Multi-Point Inspection that day noted only the cabin air filter.   During the drive home on March 23, a faint rotten-egg (H\u2082S) smell appeared for the first time. By the morning of March 24, 2026, the smell was severe. I immediately returned the vehicle. Under new Repair Order #6807360, a second Multi-Point Inspection suddenly recommended $1,134.10 in customer-pay services (new 12V battery, fuel induction service, cooling system service, brake fluid exchange, and ATF exchange) that were not flagged the previous day.  Since the recall service, the vehicle has developed numerous new defects that never existed before:  Rotten-egg smell (H\u2082S) Intermittent AC that blows warm in stop-and-go traffic Passenger-rear power window clicks but will not roll down Brake warning (\u201cStop vehicle and check brakes\u201d) \u201cKey not detected\u201d message Passenger-side mirror pushed in with temporary motor malfunction 12V battery cover left completely disassembled and misplaced in the trunk Complete no-start / dead 12V battery condition (will not crank even after multiple jump attempts as of March 30, 2026)  On March 24, 2026, I sent a formal demand letter by certified mail (received and signed for by the dealership on March 27, 2026) giving Mark Kia five business days (until close of business March 31, 2026) to provide a free tow, free loaner, and free repair of all defects. I followed up with six supplemental addendums (dated March 24\u201330, 2026) attaching photos and videos of every issue.  On April 1, 2026, Service Director [XXX]  replied by email and admitted in writing (twice) that the dealership did not follow recall procedure INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"OPTIMA","manufacturer":"Kia America, Inc."}]}]}