{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11728983,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/28/2025","dateComplaintFiled":"04/03/2026","vin":"1FMSK7FH4PG","components":"STEERING,SUSPENSION","summary":"My 2023 Ford Explorer (VIN: [XXX] ) has a persistent front suspension clunk/rattle/knock when driving over small bumps or uneven pavement at low speeds (8\u201320 mph). The noise is repeatable and has progressively worsened. It matches the condition described in Ford Special Service Message SSM 52405, which identifies a manufacturing defect involving a loose internal pressure tube inside the front strut assembly on 2023 Explorers built between December 1, 2022 and August 31, 2023. My vehicle falls inside this build range.  This defect affects vehicle stability, steering control, and suspension performance over bumps and uneven surfaces. The internal looseness in the strut assembly creates unpredictable handling characteristics, which is a safety issue. Multiple owners have reported the same symptoms, and Ford has not issued a recall.  I am requesting that NHTSA investigate this defect and Ford\u2019s handling of repairs, as owners are being asked to pay out\u2011of\u2011pocket for repairs related to a known manufacturing defect that affects safe vehicle operation.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}