{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11729710,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/06/2026","dateComplaintFiled":"04/07/2026","vin":"2HGFE2F59SH","components":"STEERING,SUSPENSION,LANE DEPARTURE","summary":"A complaint is being filed regarding a **2025 Honda Civic** involving failure to diagnose and repair a safety-related suspension defect during the warranty period.  While under warranty (20,000 miles), a **clunking noise from the rear suspension** was repeatedly reported to Tamaroff Honda  [XXX] ). Despite multiple service visits and complaints to both the dealership and American Honda (Case #XXX and #XXX), no proper diagnosis or repair was performed.  After continued inaction, another Honda dealership identified a **broken rear shock absorber with an active fluid leak**, a safety-critical defect affecting vehicle stability and control. This condition existed and was reported during the warranty period but was dismissed.  There is also a pattern of complaint mishandling, including lack of follow-up and unresolved case activity.  Requests for service records and complaint documentation have not been fulfilled.  This complaint requests investigation into the safety risk and failure to diagnose and repair a known defect during warranty.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2025","productMake":"HONDA","productModel":"CIVIC","manufacturer":"Honda (American Honda Motor Co.)"}]}]}