{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11730380,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/16/2025","dateComplaintFiled":"04/10/2026","vin":"1V2MR2CA5MC","components":"UNKNOWN OR OTHER","summary":"Emergency Call (SOS) system failure / internal battery defect.  This is apparently a known issue on the VW Atlas (and other VW/Audi models with Car-Net/SOS systems).  Owners regularly report SOS/Emergency Call errors associated with the backup battery or the telematics module.  Some dealers even acknowledge it as a \u201cknown issue\u201d with those systems.  This isn\u2019t rare, especially in the 3\u20135 year window of the vehicle's age.  The backup battery itself is cheap (roughly $50\u2013$100 in most cases); however, the labor is not, because it typically requires a glove box/dash teardown and access to the module behind panels or the console.  SOS-related repair costs, due to labor, are generally quoted between $850 and $1,500, depending on the city, state, and dealership.  Sadly, VW knows this is an issue and refuses to do anything about it, creating a potentially dangerous situation where, in an emergency, the call button (sold as a must-have feature) will not function without this expensive battery replacement.  My research shows this is an ongoing issue even in new models, yet they refuse to remedy it.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS","manufacturer":"Volkswagen Group of America, Inc."}]}]}