{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11730892,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2026","dateComplaintFiled":"04/13/2026","vin":"WA1CMAFP2EA","components":"FUEL/PROPULSION SYSTEM","summary":"Post fix EDR cooler failure causing coolant fluid loss \" enough complaints pressure on Audi Reference EA189 emissions fix  Subject: Goodwill Assistance Request \u2013 2014 Q5 TDI EGR Cooler \u2013 VIN [XXX]   Audi Customer Experience Team,  I am writing to request goodwill assistance for my 2014 Audi Q5 TDI, VIN [XXX] , with 105,000 miles.  Vehicle Issue   The car is losing engine coolant with no external leaks. Symptoms are consistent with a failed EGR cooler: low coolant warnings every few weeks, white smoke on cold starts, and no puddles or visible leaks. This is a documented failure mode on the 3.0L TDI V6 engine, especially after the emissions modification.  Warranty Background   - Original in-service date: [XXX]  - Emissions modification completed: 2018   - Current mileage: 105,000    I understand the EGR cooler is a covered component under the TDI Extended Emissions Warranty as an emissions-related part. While the 10-year time provision from the in-service date expired [XXX], I am well under the 120,000-mile limit. The 4 years/48k miles from the 2018 modification also places the failure directly within the spirit of the extended coverage.  Basis for Goodwill Request   The EPA-approved emissions modification increased EGR duty cycles and thermal stress on the cooler. This failure is a direct consequence of that modification. Repair quotes from Audi dealers are 1,200-2,000 due to the labor involved to access the cooler in the V of the engine.  The vehicle has been maintained with VW 507.00 specification oil and has no aftermarket modifications. I intend to keep the vehicle long-term if repaired.  Request   I respectfully request Audi cover the diagnosis and replacement of the EGR cooler under goodwill. I am happy to have the work performed at an authorized Audi dealer in Houston.  I appreciate your consideration and can provide service records or additional photos if needed. I can be reached at [XXX] or this email.  Thank you    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."}]}]}