{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11731620,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/20/2003","dateComplaintFiled":"04/16/2026","vin":"JM3KFABM9L0","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions without driver input including unintended phone calls including calls to 911, sudden unexpectedly loud radio or audio volume, screen freezing, and loss of navigation. These events caused driver distraction and a startle effect while the vehicle was in motion, increasing safety risk to vehicle occupants and others on the road. The issue is ongoing intermittent and reproducible during normal driving conditions. The vehicle was presented to an authorized dealer multiple times. A software update was performed in an attempt to correct the issue, but the condition continued. The dealer advised that replacement of infotainment components such as the CMU or display may be required. The vehicle has been inspected by an authorized dealer on multiple service visits. The issue was also reviewed by the manufacturer customer experience case management team which acknowledged understanding of the malfunction but declined repair assistance. No police or insurance inspections have occurred. No warning lights or messages appear before the malfunction. Symptoms occur without warning and include random touchscreen activation, system freezing or rebooting, unintended phone dialing, and unexpected loud audio. The issue began after purchase and has continued despite repair attempts. Similar infotainment malfunctions including ghost touch behavior, screen freezing or rebooting while driving, unintended audio behavior, and dialing issues have been documented in manufacturer service bulletins affecting comparable vehicles, indicating this issue is not isolated.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}