{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732091,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"04/18/2026","vin":"KMHC75LDXKU","components":"ELECTRICAL SYSTEM","summary":"Following a 12V auxiliary battery replacement at Dick's Hillsboro Hyundai  [XXX] , April 3, 2026), the battery hold-down bracket was left completely unsecured. The retaining bolts were absent, (later found loose in the cargo tray area). The battery terminal cover was also improperly secured.  I returned to the dealership within twenty minutes of collecting my vehicle and described the condition directly to Service Manager Robin Farr, who assured me it would be corrected. It was not.  On April 6, 2026, Withnell Hyundai in Salem, OR (RO# XXX/X) identified the bracket as completely unsecured with me present, documenting: \"found the 12V bracket loose on arrival\" and \"found that battery hold down was not secured with customer present...bolts were located in cargo tray area.\" I had driven approximately 50 miles with this condition unknown to me.  On a 2019 Hyundai Ioniq PHEV, the 12V battery is located in the boot adjacent to high-voltage traction battery components and wiring. A loose metal bracket free to move during driving presents a genuine risk of electrical arc and fire in an enclosed space: potentially while the vehicle is in motion.  Dick's acknowledged the failure in writing and refunded the charges associated with this work. The condition has been corrected by Withnell Hyundai. I am filing this report to create a federal record of a safety-critical installation failure at a certified Hyundai dealership.   I contacted Hyundai Motor America (Case #XXX) regarding this matter. Their representative was unable to describe any oversight mechanism ensuring safe repairs at certified Hyundai dealerships.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"HYUNDAI","productModel":"IONIQ PLUG-IN HYBRID","manufacturer":"Hyundai Motor America"}]}]}