{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732478,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/28/2025","dateComplaintFiled":"04/20/2026","vin":"1C4PJMCB6HW","components":"POWER TRAIN,WHEELS,ENGINE","summary":"Back in July of 2025, my vehicle Abruptly Stopped and lost all power on the thruway. Vehicle was towed immediately to local dealership (emerling Jeep in springville ny ), where it then sat for almost 9 months awaiting a safety recall related to the PTU, as was confirmed by dealership. Fast forward to this year, early April 2026, I finally received vehicle back, and was informed a new PTU /software program update had been performed on my 2017 Jeep Cherokee. Upon driving my car off dealership lot, I noticed my inspection sticker had expired, and my vehicle wasn't operating at a normal pace. A constant thud, transmission delay was evident almost immediately. Attempting to finally try and get my vehicle back to its normal condition, I drove to a nearby Mechanic to try and get car inspected. Not even 30min after receiving vehicle back, it started to lose power again. I was luckily able to get to mechanic, and after close inspection of Vehicle, he informed me that my car wasn't safe to drive. The rear differential was now in jeopardy. Mechanic said the constant strain from bad PTU likely damaged my rear differential, and that it needed to get replaced. When I informed emerling of what transpired, they denied my recommendation to drop car back off too them. Haven't responded to several emails asking them to take car back. In my opinion, emerlings lack of care and the need to remove me as quick as possible caused more emotional distress, and I could have gotten into accident on thruway due to their negligence. The reason emerling never preformed inspection, in my opinion, was because they already knew it wouldn't pass, yet still allowed me to leave their lot. That's complete negligence on they're part, and I'm not seeking any type of tangible request. I Merely want the dealership to be held accountable so someone else doesnt go thru what I went thru. Vehicle is now at another dealership awaiting diagnosis, that will then be forwarded to Jeep/Mopar.","products":[{"type":"Vehicle","productYear":"2017","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}