{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732525,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"04/20/2026","vin":"JM3KFBCM9S0","components":"UNKNOWN OR OTHER","summary":"The infotainment/CMU system in my 2025 Mazda CX\u20115 Carbon Edition has repeated failures that affect safe driving. Wireless Apple CarPlay frequently disconnects, freezes, or causes the screen and controls to stop responding. Navigation and audio alerts lag or fail, and the entire system has gone black once, requiring a hard reset. After one incident where all audio stopped working, I returned immediately to the dealership, and a Mazda service advisor personally witnessed the failure and confirmed no audio output. These unpredictable failures create distraction and uncertainty. As senior drivers, my wife and I rely heavily on stable navigation, audio cues, and hands\u2011free communication for safe operation. Mazda and Panasonic reviewed the issue but denied CMU replacement, leaving the wireless system unreliable.","products":[{"type":"Vehicle","productYear":"2025","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}