{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732810,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2026","dateComplaintFiled":"04/21/2026","vin":"1FMHK7F88CG","components":"STEERING,UNKNOWN OR OTHER","summary":"Hi! I brought my car in to the Ford dealership in Lexington, SC to get a recalled A Frame Pillar repaired. They took the part off and didn\u2019t repair it because they didn\u2019t have the parts in. When I called corporate to check on the status of that part, I found out they had marked the recall as \u201ccomplete\u201d which was not the case. Corporate opened the case again for me, so it should\u2019ve read incomplete in their system. (Therefore, maybe they would call me to let me know the part was in stock. That didn\u2019t happen.) When I called back 2 months later, they had apparently marked it as complete a second time. Which again, was false. 12 months later, they\u2019re finally agreeing to replace the part.   I also found out from corporate in that same phone call that I had a recall to a power steering component. When I called the shop, they said that had been marked as complete too so I was not eligible for a second replacement. I have a hard time trusting that the original was actually replaced now. And the steering feels like a major safety concern!  Point is, I\u2019m worried that location may be doctoring their documentation, marking recalls as repaired when repairs have clearly not been made. I\u2019d hate for it to cause a major accident or something. Bringing this up in case it warrants an audit. I\u2019m sure I\u2019m not the only person they\u2019ve done this to.  I\u2019ve opened a case with Ford\u2019s Automatice Safety Office as well and they are investigating but I thought it prudent to mention to an outside source. Like I said, I\u2019d hate for someone to get in accident because they thought a repair had been made when it actually never was.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}