{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732869,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2026","dateComplaintFiled":"04/21/2026","vin":"JM3KFBCM1K0","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"My wife's vehicle has a \"Infotainment screen\" (dashboard touch screen).  There is a class action suit (CSP13d dealer letter) for issues regarding the screen performing tasks (Ghost screening touch) on its own.  In lieu of a Mazda vehicle mass recall, they agreed to \"FIX\" the issue with a software update and replace the CMU Module of the vehicle to rectify this issue.  I am here to report / advise you that MANY Mazda owners are NOT happy and have taken it upon themselves to disconnect these screens and do other \"work around self repairs (removing/ disabling the unit) in order to fix the issues that occur.         I have directly contacted Mazda in regards to my issues and they stat they can ONLY  do what was advised on the court ordered settlement and NOTHING more to fix the issue.  I want to advise you first hand, their FIX for this issue does NOT fix the problems.  In fact, it is making it much worse!   NOW my wife's vehicle is operating this screen by itself, WHILE driving, creating a MAJOR distraction.  This \"Ghost Touching\" is actually going into the braking system settings and trying to change/ alter them AS she is driving!  A MAJOR SAFETY ISSUE.  She has had to, on several occasions, pull over /off the road, shut down the vehicle and try to \"reset\" what has occurred and check her system for ANY altered setting..if possible.   As a retired Police Officer, I can tell you first had that if we ever encountered such thing/ safety issues reported by drivers, we would NOT allow them to travel any further with the vehicle and have it safely towed to a dealer or mechanic for repair.  For their safety as well as the rest of the publics safety!!   Mazda has refused to fully fix this issue and you can even see on numerous social media posts of MANY others reporting similar issues, disabling their devices on their own and doing other work arounds to mute or disable their devices totally.  I Implore you to do a FULL RECALL of ALL affected vehicles to fix the problem ASAP!","products":[{"type":"Vehicle","productYear":"2019","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}