{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11732969,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/19/2024","dateComplaintFiled":"04/22/2026","vin":"2FMPK4K99JB","components":"POWER TRAIN","summary":"When approaching a stop, the vehicle vibrates heavily as if it is trying to fight the brakes to continue moving and avoid downshifting. The wrench light on my dash came on, so I took it into the dealer to have the problem evaluated. The torque converter has failed on my Edge, according to the dealership evaluation. They also indicated that this could lead to complete failure of the transmission, inability to drive the vehicle and loss of power train control. The shop was able to verify the issue and confirm that it won't go away. There is no noted recall for bad torque converter according to Ford, but the service manager informed me that this is the most common issue with the Edge platform and it is expensive (between $5-10k). I contacted customer relations and ford says there is no issue with the platform and all vehicle repairs are the responsibility of the owner. I have independently reviewed documents regarding customer complaints and discussed the issue with Ford technicians and they confirm that Ford knows there is a problem and doesn't want to address it as a recall. Independent repair shops have refused to repair this transmission issue on the premise that it is a known issue that there is no resolution for and they do not want to have any responsibility over repairing a flawed powertrain and risk famage to their reputations, causing a disparate impact to the consumer. This needs to be addressed and remedied by Ford, especially since this is not an isolated issue, but platform wide.","products":[{"type":"Vehicle","productYear":"2018","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}