{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733084,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"04/22/2026","vin":"KMHC75LDXKU","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Supplemental to my complaint filed April 18, 2026 regarding Dick's Hillsboro Hyundai (dealer code OR035).  The dealership's Service Manager (Robin Farr) provided me with an HMA training report from Hyundai's internal system. Every staff member is listed at \"Certified\": the baseline tier. No one is above this level. No EV/HEV-specific certification is indicated for any individual.  Despite this, the dealership confirmed by phone they could service a 2019 Ioniq PHEV, then performed ICCU/DC-DC converter diagnostics (a hybrid electrical system procedure) and a 12V battery installation in the boot area adjacent to high-voltage components. The vehicle was returned with the hold-down bracket unsecured and retaining bolts missing which was only discovered when my car was assessed by a second Hyundai dealership after I had driven a significant distance.  Hyundai's own shop manuals state: \"Never allow technician to work on high voltage systems who are not wearing personal protective equipment.\" Hyundai TSBs for hybrid repairs require insulating gloves rated at 1000V AC/1500V DC. HMA's CPO form (HMACPO0601) requires an \"EV/HEV Inspection certified technician\" for hybrid-specific work. The ASE xEV Safety Standards state employers \"SHALL verify\" technician ability to work on HV systems.  The dealership's website also claims its service department includes \"Master technicians.\" The HMA training report shows no staff at that level.  The Ioniq PHEV boot area contains HV wiring (DC 240V-360V). A loose metal bracket contacting terminals or HV wiring could cause a short circuit, arc, or fire \u2014 the type of hazard EV/HEV training exists to prevent.","products":[{"type":"Vehicle","productYear":"2019","productMake":"HYUNDAI","productModel":"IONIQ PLUG-IN HYBRID","manufacturer":"Hyundai Motor America"}]}]}