{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733222,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2024","dateComplaintFiled":"04/23/2026","vin":"5XYP3DHC7NG","components":"UNKNOWN OR OTHER","summary":"This is a follow up to the above referenced case #XXX This has been reported to the Attorney General\u2019s Office and they have requested that I send along the following information to your office.  I purchased a 2022 Kia Telluride approximately 2 years ago.  At the time, I also purchased a 100,000 mile extended warranty from KIA.  The cost was $3,200. Since owning the vehicle, I have had a problem with the heating system. I contacted the Balise KIA dealership, West Springfield, MA where the car was purchased to have the heating system checked out.  It is still not working correctly! The most recent attempt by KIA to fix the heat was 2/2/26 and was not successful. KIA stated \u201cthere is no fix\u201d. Please refer to invoice #XXX.  Driving a car with little or no heat is unacceptable. I was told that if there ever was a fix, the warranty would cover it.  I was also charged a diagnostic fee of $159.95 which I paid, but did not agree with.  This fee is charged if a customer decides against having the work done, which I agree with, but in this case, I wanted the work done, but they couldn\u2019t do the work because there is no fix. If there was a fix, the warranty would have covered it. I feel this problem greatly reduces the value of this vehicle and some kind of resolution should be reached.   I am [XXX]  old and driving a vehicle that has little or no heat is not only uncomfortable, but unhealthy. I\u2019ve been paying close attention to the heat when I\u2019m in the car. It seems to work ok above 30 degrees, but below 30 degrees it doesn\u2019t work properly.   Thank you for your time and I await your response  [XXX]   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"KIA","productModel":"TELLURIDE","manufacturer":"Kia America, Inc."}]}]}