{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733338,"manufacturer":"Jaguar Land Rover North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/23/2026","dateComplaintFiled":"04/23/2026","vin":"SALEP7EU9P2","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"SUPPLEMENTAL TO NHTSA COMPLAINT #11728718 (RECALL 26V248000)  On March 2, 2026, my 2023 Land Rover Defender was at a dealership for approximately 3.5 hours for key fob programming. At that time, Jaguar Land Rover had an active service message (SSM76173) related to DC-DC converter failures.  Within 24 hours of leaving the dealership, the DC-DC converter failed. The vehicle displayed a \u201cCharging System Fault\u201d warning and became inoperable, consistent with the failure described in my original complaint #11728718.  I contacted the dealership immediately with information about the issue. They told me that what I experienced aligned with the DC Converter failures that have been reported. I asked if I could get my Defender picked up or if they could at least provide a loaner car if I could somehow get my Defender to them. The dealership declined towing assistance and did not provide a loaner vehicle, citing that I was beyond the mileage limit of the warranty. I was also told that loaner vehicles were reserved for customers who purchased their vehicle at that location.  Because I live approximately 4 hours from the dealership and the vehicle was not safely operable, I arranged my own repair. Due to a national backorder, the vehicle was unusable for an extended period (about a month). I purchased a genuine replacement DC-DC converter and paid for expedited shipping. Total out-of-pocket cost exceeded $970.  On April 23, 2026, Jaguar Land Rover issued Recall 26V248000 for this defect. Communication with JLR about this incident started on April 7, 2026. On April 23, 2026 at 8:05 am EST (following the announcement of the recall), I was offered a final settlement off of a $458 retailer credit. However, I was instructed that I needed to return to the dealership (4 hours away) for inspection of a vehicle that has already been repaired using an OEM part.  I am submitting this update to document the failure, the repair, and the manufacturer\u2019s response following the recall.","products":[{"type":"Vehicle","productYear":"2023","productMake":"LAND ROVER","productModel":"DEFENDER","manufacturer":"Jaguar Land Rover North America, LLC"}]}]}