{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733750,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/07/2026","dateComplaintFiled":"04/25/2026","vin":"JTMMWRFV3KD","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Safety Defect: Data Communication Module (DCM) Failure Affecting Hands-Free Microphone and Safety Connect / SOS Emergency System  Vehicle: 2019 Toyota RAV4 Hybrid LE   The DCM (which controls both the CarPlay/Bluetooth hands-free microphone and the Safety Connect SOS emergency button) suddenly failed without any warning or accident. Symptoms: - No one can hear me during CarPlay or Bluetooth calls (microphone inoperative). - Safety Connect / SOS light became intermittent or inoperative (directly impacts emergency calling, crash notification, and roadside assistance).  This is a known recurring issue documented in Toyota TSBs T-SB-0112-20 and T-SB-0089-21. Toyota of Hackensack diagnosed it and quoted $1,300 for DCM replacement/update while charging me $200 for diagnosis. They did not disclose during the multipoint inspection that this is a documented safety-related DCM fault.  I performed the manufacturer-recommended 12V battery disconnect reset (standard TSB procedure), which fully restored the microphone and returned the SOS light to solid green. However, this is only a temporary fix for a known defect.  This failure compromises hands-free calling while driving and the emergency SOS system \u2014 both critical safety features. I request NHTSA investigation and urge Toyota to issue a recall or service campaign for all affected 2019\u20132025 RAV4 Hybrids.","products":[{"type":"Vehicle","productYear":"2019","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}