{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733788,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/08/2025","dateComplaintFiled":"04/25/2026","vin":"5FRYD4H88HB","components":"FORWARD COLLISION AVOIDANCE,LANE DEPARTURE","summary":"The multipurpose front camera on my 2017 Acura MDX failed with DTC U3000\u201149, disabling LKAS, ACC, CMBS, and FCW. Acura issued Service Bulletin 23\u2011008 acknowledging a software defect, but my VIN was denied eligibility despite matching the bulletin\u2019s criteria. This is a safety\u2011critical failure affecting many owners, and Acura is forcing consumers to pay for camera replacement instead of providing the software fix. My 2017 Acura MDX (VIN [XXX] ) is experiencing a failure of the multipurpose front camera, which controls several collision\u2011avoidance systems including:  Lane Keeping Assist System (LKAS)  Adaptive Cruise Control (ACC)  Collision Mitigation Braking System (CMBS)  Forward Collision Warning (FCW)  All of these systems became disabled, and the vehicle displays multiple warning lights. The diagnostic code stored is U3000\u201149 (FCW/LDW Camera Unit Malfunction).  Acura issued Service Bulletin 23\u2011008, which states that:  \u201cA problem exists with the detection logic in the multipurpose camera software.\u201d  The bulletin applies to all 2017\u20132018 Acura MDX trims, and the corrective action is a software update to the camera module. My vehicle matches the exact symptoms described in the bulletin.  However, Acura and the dealership informed me that my VIN is \u201cnot eligible\u201d for the update, even though the bulletin explicitly lists my model year and trim. Instead, I was told I must pay for a full camera replacement, costing over $1,200, despite Acura acknowledging the issue is software\u2011related. This leaves me with a disabled safety system and no manufacturer\u2011supported remedy. The failure is widespread among 2017 MDX owners, and many report identical symptoms and identical denials of coverage. Because this defect disables multiple federally relevant safety systems simultaneously, I believe this should be treated as a safety recall, not a customer\u2011paid repair. I am requesting that NHTSA investigate this issue and require Acura to provide the software update.Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"ACURA","productModel":"MDX","manufacturer":"Honda (American Honda Motor Co.)"}]}]}