{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11733795,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"04/25/2026","vin":"MAJ3S2GE2KC","components":"SERVICE BRAKES,ENGINE","summary":"My 2019 Ford EcoSport 1.0L EcoBoost engine began making loud noise consistent with oil pressure failure. I brought the vehicle to an authorized Ford dealership. The dealership performed a teardown and confirmed the oil pump belt tensioner had failed \u2014 the exact defect described in Safety Recall 23S64. The dealer replaced the oil pump belt, tensioner, and oil pump under Recall 23S64. However, the dealer then stated that the resulting engine damage \u2014 severe scoring of connecting rod bearings and crankshaft journals caused by oil starvation \u2014 is \u201cnot related to the recall\u201d and refused to replace the engine under Recall 23S64. Ford\u2019s own recall documentation states: if engine failure is related to a broken oil pump belt or tensioner, a long block engine replacement is authorized as an interim repair at no charge. The updated Service Action also states the oil pump belt and tensioner no longer need to be replaced before long block installation. The causal chain is direct: tensioner failed (recall defect) \u2192 oil pressure lost \u2192 engine destroyed. The dealer\u2019s refusal to replace the engine appears to violate Ford\u2019s own Recall 23S64 service procedure. The vehicle has been inoperable for weeks. I continue making monthly loan and insurance payments on a vehicle I cannot drive. My extended warranty claim was also denied because the warranty company requires written confirmation from Ford that the engine damage is not recall-related \u2014 a document the dealer says they cannot provide. I am requesting NHTSA to investigate whether Ford dealers are systematically denying recall-related engine replacements under 23S64 that they are obligated to perform per Ford\u2019s own recall service procedures. Additionally, prior to the complete engine failure, the vehicle stalled unexpectedly while stopped at a red light in active traffic without any warning. The engine shut off suddenly, consistent with sudden loss of oil pressure caused by the recall defect. This created a dangerous safety situation","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}