{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11735252,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2026","dateComplaintFiled":"05/02/2026","vin":"5XYPG4A54KG","components":"UNKNOWN OR OTHER","summary":"I am filing a safety complaint regarding my vehicle following service performed at a Kia dealership.  My vehicle was returned to me on April 25, 2026, after being at the dealership for approximately one week. When it was returned, it had missing bolts/screws that were not missing prior to the service visit and were not related to the reason I originally brought the vehicle in.  The missing components create a safety concern, and I do not feel safe operating the vehicle in its current condition.  This issue was reported immediately. My husband left a voicemail with the dealership (Evans Kia) reporting the problem, and I reported the issue to Kia America that following Monday.  Since then, I have made multiple attempts to resolve this issue through Kia America. I opened a case on April 17, 2026, and have followed up several times. The case has been escalated multiple times (including April 22 and April 28). I was informed that Kia America also reached out to the dealership, but despite this, I have not received any direct response from the dealership or instructions to bring the vehicle in for repair.  Despite clearly stating that the vehicle may be unsafe to drive, there has been no urgency in correcting the issue.  I am requesting that this matter be reviewed as a potential safety concern involving improper vehicle servicing and release of a potentially unsafe vehicle.  I can provide photos and documentation showing the missing bolts/screws if needed.","products":[{"type":"Vehicle","productYear":"2019","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}