{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11735866,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"05/05/2026","vin":"5NPD84LF6LH","components":"SERVICE BRAKES","summary":"I am submitting this complaint to document ongoing brake related concerns on my 2020 Hyundai Elantra that may affect vehicle safety. Since April 2024, I have experienced repeated brake rotor warpage that causes vibration during braking, reduced braking consistency, and a noticeable change in stopping behavior. These symptoms raise concerns about braking performance and overall vehicle control. I reported the issue to Hyundai Motor America and followed their required warranty process, including an inspection at High Desert Hyundai. The dealership indicated the condition should be covered under warranty, but I was charged twice for what should have been a no cost warranty inspection. HMA later denied warranty coverage based on an undefined claim of \u201coutside influence\u201d without providing any criteria, explanation, or evidence supporting that conclusion. The denial prevented me from understanding the basis of their determination or how it applied to the brake condition. HMA then directed me into the BBB Auto Line program under case number HYU2605570 as the next step for disputing the decision. Throughout this process, Hyundai did not provide any additional information or documentation explaining the cause of the brake condition or addressing the safety concerns I raised. Because braking performance affects stopping distance and vehicle control, I am reporting this issue to NHTSA so the agency is aware of the repeated brake vibration and rotor warpage, the inconsistent braking behavior, and the lack of clarity from the manufacturer regarding the cause. I possess all invoices, communications, photographs, and documentation related to the inspections and interactions with the dealership, HMA, and BBB Auto Line, and I have maintained these records since April 2024. I also filed a complaint with the NHTSA for this same reason on February 4, 2025, complaint no. 11638352, for reference.","products":[{"type":"Vehicle","productYear":"2020","productMake":"HYUNDAI","productModel":"ELANTRA","manufacturer":"Hyundai Motor America"}]}]}