{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11736638,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/08/2026","dateComplaintFiled":"05/08/2026","vin":"1C6SRFLP0SN","components":"STEERING,WHEELS","summary":"I just bought a new Ram Rebel X 2025 in September. I have 7K miles and the front tires are shot due to factory misalignment! Local dealership South Hills Dodge is ZERO HELP. I opened a case with RAM. They said\u2026\u201cYou have to drop off your truck at the dealership before we can escalate your case to a case manager\u201d. My truck has been sitting outside the dealership since I dropped it off on Monday 4-27 and hasn\u2019t moved!! The dealership initially said they would cover an alignment under warranty free of charge but not cover 2 new tires which were caused by the misalignment. They then told me I would have to open a case with RAM in order to get the tires paid for. In the meantime, I asked the service manager if he could get me the current alignment readings. He then lied to me and told me they weren\u2019t able to take the current alignment measurements due to the fact that the front tires were so badly worn. I then took it to my local mechanic to get the current alignment readings without fixing anything so I could have this sheet for my records. It not only shows the toe being out of spec on both front tires but shows the Caster being out of spec.  Therefore it was set that way when I purchased the vehicle brand new back in September. I talked to my case manager who was never able to get ahold of the dealership!! I was also never able to get a response to multiple questions through their text service. Finally they reach out after my vehicle sat for 4 days and say I have to pay 19.95 for a tire rotation in order to do the alignment. I then chose to take my vehicle to Jim Shorkey and they fix some recalls and RRTs but \u201cneeded to talk w case mgr about tire coverage\u201d So then I have it out with this case manager  about the amount of time and money I\u2019ve wasted so far and in a nutshell he tells me that the first dealer said tires were not covered under warranty so they can\u2019t cover them!  Basically I was sent in a circle of wasted time by RAM corporation \u201ccustomer service\u201d!!!","products":[{"type":"Vehicle","productYear":"2025","productMake":"RAM","productModel":"1500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}