{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737141,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"05/11/2026","vin":"5NPEB4AC2DH","components":"ENGINE","summary":"I am the original owner of a 2013 Hyundai Sonata (under 90K miles). In April 2026 the engine suddenly locked up without warning. The vehicle was towed to Massey Hyundai (Hagerstown, MD) and a claim was submitted to Hyundai Motor America for an engine replacement under Hyundai\u2019s lifetime engine warranty program for affected 2.4L and 2.0L Theta II engines. I provided records I could obtain. Some oil changes were performed at home by my stepfather & several were performed by a local independent garage that has since gone out of business those records are unobtainable. I explained this & submitted all existing documentation. They denied my claim twice and closed both cases. I requested the official written denial, the date it was issued, the specific reasons for the denial, and the name and department of the individual who made the decision. Hyundai refused to provide any of that information, stating they \u201ccannot disclose the information or documentation\u201d and that the denial is \u201cfinal.\u201d Hyundai has not identified any specific maintenance item I allegedly neglected, nor provided any evidence supporting their claim of \u201cexceptional maintenance neglect.\u201d I have completed all Hyundai recalls and maintained the vehicle responsibly. Hyundai refuses to provide transparency or to reconsider the claim despite my documentation and original-owner status, I am requesting the Bureau of Consumer Protection investigate Hyundai Motor America for possible unfair or deceptive practices related to warranty denial & lack of disclosure. I ask that your office ask Hyundai to reopen & reevaluate my warranty claim for the Theta II engine defect based on the documentation I provided & my maintenance history as the original owner Provide the written denial, the date it was issued, the specific reasons for denial & the name title & department of the decision-maker Produce any evidence Hyundai relied on to conclude there was \u201cexceptional maintenance neglect Hyundai can't substantiate its denial","products":[{"type":"Vehicle","productYear":"2013","productMake":"HYUNDAI","productModel":"SONATA","manufacturer":"Hyundai Motor America"}]}]}