{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737336,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2026","dateComplaintFiled":"05/12/2026","vin":"1V25MPE81PC","components":"UNKNOWN OR OTHER","summary":"The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle\u2019s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without warning.  The affected component is the vehicle\u2019s digital infotainment system, including the central touchscreen, Bluetooth connectivity, and multimedia and navigation functions. This system is available for inspection upon request.  While driving, the system randomly disconnects from my phone, which interrupts Google Maps navigation, music playback, and other phone-based functions. This is particularly concerning because I rely on Google Maps for daily navigation, as the vehicle\u2019s built-in navigation system is not sufficiently accurate or reliable. In my experience, the factory navigation does not provide strong real-time traffic detail and sometimes routes me through significantly longer or less efficient paths. The only advantage of the built-in navigation system is that it displays information on the driver\u2019s head-up/front display, which Google Maps does not support.  These failures create a potential safety risk, as the sudden loss of navigation while driving can lead to distraction when attempting to reconnect the phone or restore system functionality. Additionally, interruptions in audio guidance and the occurrence of a completely black screen may further affect driving focus.  The issue occurs intermittently and has happened multiple times during normal vehicle operation. It is not consistently reproducible. To date, the vehicle has not been inspected by a dealership, the manufacturer, police, or any insurance representatives in relation to this issue.  In most cases, there are no prior warning lights or messages; the system simply disconnects or the display goes bla","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"ID.4","manufacturer":"Volkswagen Group of America, Inc."}]}]}