{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737483,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2026","dateComplaintFiled":"05/12/2026","vin":"1V2PE2CA9MC","components":"STEERING,SUSPENSION","summary":"Subject: Formal Safety Complaint \u2013 Structural Manufacturing Defect \u2013 2021 VW Atlas Cross Sport (VIN: [XXX] ) To the NHTSA and Volkswagen Customer CARE:  I am formally reporting a significant safety hazard regarding my 2021 Volkswagen Atlas Cross Sport.  Incident Details: Incident Date: 05/07/2026 Current Mileage: 76,305 miles  VIN: [XXX]   Supporting Documentation: See attached files image.png and image_2.png.  Description of the Problem (Per Certified Technician): As documented in the attached invoice from Vacaville Volkswagen (image.png), the vehicle was brought in for a \"steering concern\" involving clunking noises and swaying at freeway speeds. After a test drive and inspection, the technician found:  The left front control arm front bolt was loose.  Three other bolts were not tightened to specification.  The noise and instability were caused by the resulting movement of the control arm.  The Issue: While the dealership identified the improperly secured hardware and torqued all bolts and nuts to specification, they declined to cover the repair under warranty or recall, resulting in a labor charge of $230.00.   Loose and under-torqued structural bolts on a control arm are not maintenance or \"wear and tear\" items; they represent a critical manufacturing and assembly failure. This component is vital to the vehicle's steering and suspension geometry.  Evidence of a Systematic Issue: This defect directly mirrors several existing Volkswagen safety recalls for the Atlas line involving improperly torqued chassis and suspension hardware, such as Recall 42HX and Recall 40R7. It is clear that my 2021 model was impacted by the same production lapses identified in these adjacent recalls.  Requested Action:  For the NHTSA: I request that this incident be documented to investigate whether the scope of current suspension recalls should be expanded to include the 2021 model year.  For Volkswagen USA: I am requesting a goodwill reimbursement of $230.00.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}