{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737717,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2026","dateComplaintFiled":"05/13/2026","vin":"5N1DR3CA5SC","components":"STRUCTURE","summary":"The front grille and front bumper of my 2025 Nissan Pathfinder have melted twice on their own without any accident, impact, or unusual use. The vehicle is used exclusively for personal family transportation and is parked outdoors in Florida. Nissan opened a warranty case on April 1, 2026. However, their entire investigation was conducted based on photos only \u2014 no physical inspection of the vehicle was ever performed by Nissan or their representative. Despite this, Nissan denied the warranty claim stating it was not their responsibility, without identifying the root cause of the damage. During the claims process, a Nissan call center representative provided false information stating that our vehicle had been in service for 6 months, which is completely untrue. Multiple calls went unanswered or were disconnected. Written emails were ignored. It took over 6 weeks to receive a final decision. This is a known recurring issue affecting multiple Nissan Pathfinder and Nissan Armada owners dating back to 2021-2022 models. Other owners have reported identical melting of front grille plastic components under normal driving and parking conditions. In at least one documented case, Nissan sent an engineer for physical inspection and immediately confirmed warranty coverage \u2014 contradicting their standard practice of denying claims based on photos only. The melting of exterior plastic components on a brand new vehicle raises serious concerns about the quality and heat resistance of materials used by Nissan, and potential safety hazards if the root cause is internal heat rather than external factors. I am requesting that NHTSA investigate this matter as it may indicate a manufacturing defect affecting multiple 2021-2025 Nissan Pathfinder and Armada vehicles.","products":[{"type":"Vehicle","productYear":"2025","productMake":"NISSAN","productModel":"PATHFINDER","manufacturer":"Nissan North America, Inc."}]}]}