{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737778,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/03/2026","dateComplaintFiled":"05/14/2026","vin":"1C4PJMBX0JD","components":"UNKNOWN OR OTHER","summary":"I am writing to escalate a safety and reimbursement concern regarding my 2018 Jeep Cherokee, VIN [Your VIN], which is subject to recall 01C / 25V\u2011011 (Power Transfer Unit Snap Ring Defect). Before the recall remedy was available, my vehicle experienced a sudden loss of drive power, grinding, and jerking, which led to a full transmission replacement. I was stranded on the side of an interstate ramp as a result of this loss of drive power. The PTU was not replaced and remains original. I now intermittently receive a \u201c4WD won\u2019t work\u201d alert 65-80% of vehicle starts. I attempted to schedule my vehicle for the recall repair and spoke in length with the Jeep dealership in [XXX]  on  2/23/26. The dealership has informed me that PTU replacement parts are unavailable and could take months to arrive. If the dealership detects a concern during inspection, they will not allow me to keep the vehicle, yet they cannot provide a loaner. This leaves me without transportation for an indefinite period, despite the recall being an active safety concern. It is important to note that the PTU is directly connected to the transmission and transfers power to the rear wheels; a PTU failure can place stress on or impair the transmission, which can cause symptoms identical to sudden transmission failure. I request escalation to a senior case manager or Tier 2 Top Car Specialist, review of my prior repair for reimbursement, and documentation of the ongoing 4WD alerts to support safety and claim review. Attachments: repair receipt.   Thank you for your time,  [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}