{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737842,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/27/2026","dateComplaintFiled":"05/14/2026","vin":"3FAHP0HA3CR","components":"STEERING","summary":"Our 2012 Ford Fusion had a sudden and complete loss of power steering & \u201cPower Steering Assist Fault\u2019 flashed on dash. The steering immediately became extremely difficult to operate, requiring both hands and excessive physical force just to turn the wheel. It felt less like driving a passenger car and more like wrestling a fully loaded dump truck with flat tires.  This created a serious safety concern because the failure occurred without warning and fundamentally affected our ability to steer the vehicle safely. Fortunately, my wife was not driving at the time. The amount of force suddenly required to turn the wheel could easily be overwhelming, particularly during an emergency maneuver, in traffic, or while entering an intersection. After the failure occurred, we discovered vehicle had previously been subject to recall 15V340000 and Ford Safety Recall 15S18, both involving the exact electric Power Steering Control Module (\u201cPSCM\u201d) that has now failed. Under that recall, a Ford dealer performed only a software update on 10/17/2016.  We opened a case with Ford, brought the vehicle to a local dealer & paid for a diagnostic inspection. Using Ford IDS equipment, dealer confirmed the condition and documented \u2018NO COMMUNICATION WITH PSCM\u2019. The dealer report quoted \u201cSteering Gear Assembly - Rack & Pinion Assembly Replace:  $3,215.81.\u201d The diagnosis was reported directly to Ford under the active case number. Despite the recall history and confirmed failure of the same steering system covered by the prior recall, Ford denied assistance because the earlier software reprogramming had already been completed. Our position is that this is clearly a hardware failure involving the recalled electric power steering system itself \u2014 the precise condition the recall was intended to address. Ford\u2019s own recall communications dated May 17, 2019 specifically instructed owners to retain recall documentation in the event this exact situation later occurred.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}