{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737906,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2026","dateComplaintFiled":"05/14/2026","vin":"NMTKHMBX9LR","components":"SERVICE BRAKES","summary":"TO: CarMax Corporate Relations Attn: Jennifer Sheppard, AVP Customer Service Excellence 12800 Tuckahoe Creek Parkway Richmond, VA 23238 [XXX]   National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation 1200 New Jersey Avenue, SE Washington, DC 20590  RE: Vehicle: 2020 Toyota C-HR 4D Sport Utility VIN: [XXX]  Subject: Formal Safety Complaint, Inspection Failure, and Demand for Buyback  To the Representatives of CarMax Corporate and NHTSA,  I am writing to formally report a severe safety incident and a gross failure of the CarMax Certified Quality Inspection process. The negligence displayed by the CarMax Orlando staff not only violated the terms of our purchase contract but actively endangered my life and the lives of others on the road.  1. Timeline of Events and Staff Negligence On 04/30/2026, I purchased the above-referenced vehicle from CarMax Orlando. Upon attempting a test drive, I was denied by sales consultant Boris Iniquez, who stated the vehicle could not be driven until it was cleaned.  On 05/01/2026, I took delivery and immediately noticed the brakes were non-responsive and emitting a loud \"air brake\" sound. I returned to the dealership on 05/02/2026. Mr. Iniquez performed a ride-along, personally witnessed the brake malfunction, and was informed of my immediate need to drive 450 miles to Atlanta, GA, for my role as a Site Inspector.  Rather than providing a safe loaner or grounded vehicle, Mr. Iniquez and the acting manager explicitly instructed me to drive the vehicle to Atlanta, asserting that the car had \"passed all inspections.\"  2. Mechanical Safety Failure Upon reaching Atlanta, the vehicle's condition became untenable. On 05/07/2026, CarMax GA inspected the vehicle and found: - Total failure of all four brake pads. - Front rotors requiring immediate replacement.  It is mathematically and mechanically impossible for a vehicle with metal-on-metal rotors and failing pads to have passed a legitimate 125+ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"C-HR","manufacturer":"Toyota Motor Corporation"}]}]}