{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11737997,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/04/2026","dateComplaintFiled":"05/15/2026","vin":"5fnyf6h75lb","components":"ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE","summary":"When starting vehicle after leaving the grocery store, there were multiple fault messages displayed on the dash cluster. They were showing five fault areas, the Adaptive Cruise Control, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance and Parking Collision Warning. When arriving at the Honda dealer service department I was advised that this is a common issue and would most likely be a front camera failure. After the Honda service department diagnosed the issue they confirmed it was a camera failure. I contacted American Honda asking for goodwill assistance and after giving all of my information, I was sent an email to reply to with the same information. Two days later I received a call and had to go over the same information a third time. I was advised this process would be 2-3 days. Three days later I receive a call and was requested to give the same information a fourth time and the told it would be 3-5 days from then to evaluate and I would receive a call. Four days later I called American Honda for status and was offered a partial goodwill assistance that I would be need to pay $955 for the repair instead of $2200+ which was originally quoted. From working for Acura for 17 years it is obvious that American Honda assisted minimally as the warranty rate is around the same cost. They made the dealer take the cut in pay and endured minimal cost to American Honda and a major cut ended by the dealer.  Being this is a common issue with a $2000+ cost, there should be more consideration allowed for this failure.","products":[{"type":"Vehicle","productYear":"2020","productMake":"HONDA","productModel":"PILOT","manufacturer":"Honda (American Honda Motor Co.)"}]}]}