{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11738097,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/17/2026","dateComplaintFiled":"05/15/2026","vin":"5YJXCAE2XHF","components":"STEERING","summary":"My 2017 Tesla Model X (VIN: [XXX] ) is experiencing stiff and binding steering caused by corrosion at the lower steering column I-shaft universal joint. The steering intermittently binds and resists normal turning force, which has caused Tesla\u2019s Full Self-Driving (FSD) system to disengage due to abnormal steering resistance \u2014 a direct safety concern. Tesla\u2019s own Service Bulletin SB-20-32-004 documents this exact condition \u2014 I-shaft U-joint corrosion causing stiff steering \u2014 on Model S and Model X vehicles. The bulletin covers 2015\u20132020 model years. However, Tesla service center stated that my VIN is not classified under this bulletin and that the $500 repair is an out-of-pocket expense not covered under warranty or goodwill. The issue has not yet been repaired. I am currently operating a vehicle with a known steering defect that Tesla has documented in its own service bulletin but has declined to cover for my specific VIN, despite my vehicle exhibiting the identical failure. I am requesting NHTSA investigate whether the VIN classification for SB-20-32-004 is appropriately capturing all affected vehicles, and whether this issue warrants escalation to a formal safety recall \u2014 particularly given the impact on automated driving system performance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"TESLA","productModel":"MODEL X","manufacturer":"Tesla, Inc."}]}]}